Sample Non-Emergency Medical Transportation Business Plan Template PDF


Do you have plans on starting a nonemergency medical transportation business? If your answer is yes, this article will provide a guide to enable you write a sound and compelling NEMT business plan.

Non-emergency medical transportation is a necessity as it enables people to catch up with medical appointments.

This offers the least expensive transport services as a large percentage of Americans within the low-income bracket are limited by their financial capacity to keep up with medical appointments using self-arranged transportation.

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Here is a sample business plan for starting a non-emergency medical transportation company.

Executive Summary

Medi-Port is a non-emergency medical transportation service which will be based in Tucson, Arizona and will service cities around Tucson such as Chandler, Mesa, Scottsdale, Phoenix, Glendale, and Hermosillo. Others are El Paso, Ciudad Juarez, and Juarez.

These areas have a high concentration of the aged who are most in need of medical services but cannot always keep up with their medical appointments. We will target those within the low-income bracket as well as those with disabilities of any sort. In addition to this, we will provide VIP services for important persons who may wish to use our services too.

Our workforce will consist of professionals with experience in the field of medical non-emergency transportation. We are determined to provide personalized services to our clients by paying close attention to their specific transport needs and challenges. In addition to non-emergency transport, some of our services will include the provision of nursing aide services, advisory and consulting services as well as the provision of first aid services among others.

Our Vision

Within a decade of our operations, we intend to grow into one of the most respected non-emergency medical transport services in Arizona and also to be among the top 10 national players providing non-emergency medical services. We plan to introduce air non-emergency transport within this period too.

Our Mission

We are not only focused on the provision of non-emergency transport to people within the low-income bracket alone.

Our services will also include VIP arrangements for transporting important clients for their medical appointments too. As a business, we will help eliminate our clients’ logistics problems by making these our own problems.

SWOT  Analysis

As a business, we believe that carrying out an inward as well as outward assessment will enable us to channel our resources and efforts to where they would be most effective. Hence we believe areas of Strength, Weaknesses, Opportunities, as well as Threats, would help us have a clearer picture of what is most necessary for the business.

Strength: Our workforce forms the most important part of our business. They are assets without which we will not achieve meaningful impact. Their years of experience and professionalism ensure our clients receive only the best services.

Our customer services, call centers as well as our location are carefully selected to achieve the most impact. These areas of strength give us an edge over similar businesses.

Weakness: Our position as a new business and the fact that we would have to compete in an industry where there are more established players with enough resources at their disposal to purchase every type of equipment such as all types of transport vehicles and air transport facilities such as helicopters in our area of weakness.

Opportunities: this is where our potential for growth lies as there are a lot of demands for our services by the aged.

For maximum impact, we have to streamline our services in a way that meets these demands in the most professional way possible.

Threats: Threats are commonplace in business. For the non-emergency transport service sector, unfavorable health reforms are a major challenge to our business. This has a chance of significantly affecting our operations.

Competition and funding are other threats which we may likely contend with.

Target Market

Our target market is wide and includes clients with special health conditions consisting of both ambulatory and non-ambulatory health cases. Also, we are looking at providing our services to those without a health insurance coverage as well as those with one. These consist of the elderly, pregnant women, patients with psychiatric disorders, and the injured.

Sources of Income

Our income will be generated mainly from a variety of services that will include the provision of skilled nursing services, consultancy and advisory services, nursing aide services, as well as the provision of air medical transport services.

Sales Projection

We have conducted a research that has revealed opportunities for growth. The findings have revealed a potential rise in our revenue/sales over a 3-year period as summarized in the chart below;

  • First Year $300,000
  • Second Year $495,000
  • Third Year $800,000

This has been arrived at using current industry growth trends. However, it is necessary to state that sudden and uncontrollable factors such as economic recession or natural disasters have been discounted in arriving at these figures.

Competitive Advantage

Although we are a new business, we are not willing to use that as an excuse for non-performance. Hence our workforce being our major asset will be carefully selected to bring their wealth of experience to bear on the job by developing innovative ways to sear our clients better.

Also, we will have attractive pay packages as well as work friendly environments to encourage commitment and productivity from our employees. This is in addition to exploiting the weaknesses of our competition to gain that critical edge crucial to the success of our business.

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