Call Center Agency Business Plan Sample


Are you thinking of starting a call center agency in your city and you are looking for a call center agency business plan sample so you can have a clue of how it looks like and how you can create yours?

To make the job easy for you, I will be sharing with you a call center agency business plan sample so you know about the framework of a call center agency business plan.

Here is a sample business plan for starting a call center agency business.

Executive Summary: Bertvin Call center Agency

  • Our Product and Services
  • Vision Statement
  • Mission Statement
  • Business Structure
  • Market Analysis
  • Sales and Marketing Strategy
  • Financial Plan
  • Competitive Advantage
  • Conclusion

Executive Summary

Bertvin Call Center is a call center agency that has fulfilled all the legal requirements for starting a business in New York, United State of America. Our business shall do all within its power to carry out our operation diligently and with complete competence.

Newman Kelvin and Albert Trust will both be the owner and manager of Bertvin call center Agency, which will be located in New York, United State. They have both been able to gather a total of $200,000 from their personal savings and sales of some of their properties. This fund won’t be enough though, so plans are underway to borrow $250,000 from the bank to complete the startup fund which amounts to $450,000.

Our Product and Services

Bertvin Call Center is in the call agency company to provide the best service ever for those patronizing them in New York, United State and all around the world. Our Headquarter will be located in New York City in the United State of America. Our services will have a touchdown on all incoming and outgoing call monitoring.

Vision Statement

Our mission in the industry is to build a call agency company that will be known for offering the best service.

Mission Statement

Our mission in the call center agency is to build a standard Call center agency that will offer arguably the best services in the industry. We are also committed to commit ourselves to our home based clients all over the world.

Business Structure

Our success depends on our structure and how our recruitment process is done. We would be paying more than the needed attention to our staffing and structure. Only those with experience and those who passed our customer interaction test will be considered for recruitment. Below are the positions to be filled:

  • Manager I (CEO and Owner)
  • Manager II ( Media and Advertisement)
  • Accountant / Cashier
  • Call Agents
  • Computer operators
  • Security personnel

Market Analysis
Market Trend

One noted fact that contributes to the success of a call center business is the customer interaction. It’s been observed that those who speak harshly to customer lose them all in no time. While those who listen and help them solve their problems tends to get more customers.

Toll free lines have also been seen to receive more customers than when they call with their card. While on a higher note those not operating on a toll free line that still give a lot of advert before receiving the call tend to lose customers greatly.

Target Market

Our target market is a very wide one. We would only define anyone attached to our company in one way or the other is our target market.

Sales and Marketing Strategy

Marketing strategy is one of the most important points to consider when starting a business. Knowing this well, we have been able to devise means in which we will deal with competition in the industry.

The following are ways in which we have devised to be able to compete favorably with the top guns in the industry.

  • We will try as much as possible to introduce our business to our prospective customers through the use of introductory letter which will be sent to various organizations and communities. We would also send our business brochure to different organizations, influential stake holders in the State of America.
  • We will be giving endorsement deals to top celebrity and artist in New York.
  • We will use the news media to introduce our business to the whole world.
  • Listing of our company on Yellow pages ads will also be done.
  • We will use the internet to promote our business.

Financial Plan
Source of Startup Capital

We will need a minimum startup capital which amount to $450,000. This startup capital is useful for the purchase of needed equipment and setting up of our facility. As at present we have been able to gather a total of $200,000 from the savings of our owners’, while the remaining $250,000 will be sourced as loan from the bank.

Competitive Advantage

Bertvin call center is although new in the call agency business, but this won’t stop us from hitting the ground running, catching up with those ahead and eventually surpassing them. With our team of experienced minds, professional individuals and latest equipment we are confident of becoming highly successful.


Above is a simple and standard Call center agency business plan sample which bears the name ‘Bertvin call center’.

This business will be owned by Newman Kelvin and Albert Trust, both of whom have been involved in so many business dealings and have been long time friends. The start up capital as earlier stated would be sourced by the owners and added loan from their banks.

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